Your Rise & Puff subscription remains active until you pause or cancel it. Orders are automatically processed based on the delivery schedule you select at checkout.

You can update, pause, or cancel your subscription anytime through your customer portal or by contacting our customer support team.

You can cancel your subscription at any time. To avoid your next order being processed, cancellations must be made before your upcoming shipment is prepared.

You can cancel by:

• Logging into your customer portal
• Contacting our customer support team

Once an order has been processed or shipped, it cannot be canceled.

We do not offer refunds on subscription orders once they have been processed. However, if your order arrives damaged, incomplete, or incorrect, please contact us and we will make it right. Our goal is always to ensure you have a great experience with Rise & Puff.

Yes. You can pause or resume your subscription anytime through your customer portal or by contacting customer support. Your subscription remains active unless it is paused or canceled.

If Rise & Puff makes any changes that impact your subscription (such as pricing, product availability, or delivery timing), we will notify you in advance. Notifications will be sent via:

• Email (primary method)
• Phone if no email is on file

You can view your upcoming order date anytime in your customer portal. Your order is processed on your scheduled renewal date. To avoid being charged for your next shipment, any changes or cancellations must be made before this date.